Shipping & Delivery Policy
At Luméa, we work with international fulfillment and logistics partners to deliver orders securely and efficiently to customers in multiple regions worldwide.
Please review the shipping information below carefully before placing your order.
Order Processing
Orders are typically processed within 4–7 business days after payment confirmation.
Processing times may vary depending on product demand, inventory verification, operational volume, holidays, or logistics conditions.
Once your order has been processed and shipped, a shipping confirmation email with tracking information (when available) will be sent to the email address provided during checkout.
Estimated Delivery Times
Estimated delivery times vary depending on the destination country, local customs procedures, and shipping carrier operations.
Average estimated delivery windows:
- United States: 7–15 business days
- Canada: 7–18 business days
- Europe: 7–18 business days
- Australia & New Zealand: 8–20 business days
- Latin America: 10–25 business days
- Other International Destinations: 10–25 business days
Please note that these are estimated delivery ranges and are not guaranteed delivery dates.
Delays & External Factors
Delivery times may occasionally be affected by factors outside our direct control, including:
- Customs inspections
- Severe weather conditions
- Carrier delays
- High seasonal demand
- Regional transportation disruptions
- International logistics restrictions
In such cases, delivery estimates may be extended.
Tracking Information
Tracking details are provided whenever supported by the selected shipping method and carrier.
Please allow several business days after shipment for tracking updates to appear in the carrier system.
If you experience issues locating your tracking information, our support team will be happy to assist.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information during checkout.
Luméa is not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete address information submitted by the customer.
Customs, Duties & Import Taxes
Depending on the destination country, international orders may be subject to customs duties, import taxes, or additional local fees.
These charges, when applicable, are the responsibility of the customer.
Lost or Delayed Packages
If your order appears significantly delayed or lost in transit, please contact our support team so we can investigate the shipment with the logistics provider.
We will make reasonable efforts to assist in resolving shipping-related issues.
Contact Information
For shipping questions or delivery support, please contact:
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Luméa
Operated by EPRICE COMPANY LTDA
CNPJ: 46.257.488/0001-38
R Mistral (Jd Bom Clima) 332 Edif The Point 209A EMX
Despraiado, Cuiabá – MT
CEP 78048-222 — Brazil