Privacy Policy
Introduction
This Privacy Policy describes how Luméa (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit or make a purchase through our website.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website, place an order, or contact us, we may collect certain information, including:
Personal Information
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment-related information
- Order history
Technical & Usage Information
- IP address
- Browser type
- Device information
- Website activity and interactions
- Cookies and analytics data
How We Use Your Information
We may use collected information for purposes including:
- Processing and fulfilling orders
- Providing customer support
- Sending order updates and notifications
- Improving website functionality and user experience
- Detecting fraud and maintaining security
- Complying with legal obligations
- Supporting advertising and marketing activities
Payment Security
Payments made on our website are processed through secure third-party payment providers.
Luméa does not store complete payment card details on its own servers.
Sharing of Information
We may share limited customer information with trusted third parties strictly when necessary to operate our business, including:
- Payment processors
- Shipping and logistics partners
- Fraud prevention services
- Analytics and advertising platforms
- Customer support tools
These service providers are expected to handle information securely and in accordance with applicable privacy standards.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyze traffic, remember preferences, and support marketing campaigns.
For additional information, please review our Cookie Policy.
Data Retention
We retain customer information only for as long as necessary to fulfill operational, legal, accounting, or security obligations.
Your Rights
Depending on your location and applicable laws, you may have rights related to your personal information, including:
- Access to stored personal data
- Correction of inaccurate information
- Request deletion of personal information
- Restriction or objection to certain data processing activities
Requests related to personal data may be submitted through our support email.
Third-Party Services & External Links
Our website may contain links or integrations with third-party websites or services. We are not responsible for the privacy practices or content of external services.
Users are encouraged to review the privacy policies of third-party providers separately.
Data Protection Measures
We implement commercially reasonable technical and organizational measures designed to protect customer information against unauthorized access, misuse, or disclosure.
However, no online transmission or storage system can be guaranteed as completely secure.
Policy Updates
We reserve the right to modify this Privacy Policy at any time to reflect operational, technical, or legal updates.
Changes become effective immediately upon publication on this page.
Contact Information
If you have questions regarding this Privacy Policy or your personal data, please contact:
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Luméa
Operated by EPRICE COMPANY LTDA
CNPJ: 46.257.488/0001-38
R Mistral (Jd Bom Clima) 332 Edif The Point 209A EMX
Despraiado, Cuiabá – MT
CEP 78048-222 — Brazil